Terms of Service

Welcome to SHYNE LIVESTOCK FARMS VENTURE. These Terms of Service govern your use of our website and your interactions with us regarding product enquiries, quotations, bookings, orders, payments, delivery, collection and related agricultural supply services.

By accessing or using this website, you agree to use it responsibly and in accordance with these Terms of Service. If you do not agree with these Terms, please do not use the website or submit an enquiry or order through our available channels.

1. About SHYNE LIVESTOCK FARMS VENTURE

SHYNE LIVESTOCK FARMS VENTURE is a Nigerian agricultural business involved in the supply of quality agricultural products to households, restaurants, food businesses, institutions, wholesalers, distributors and other customers.

Our products and supply services may include agricultural produce, livestock and other farm-related products available from our business at any given time.

Product availability may vary according to season, production, stock levels, customer requirements and other operational circumstances.

2. Use of Our Website

You may use this website for lawful purposes, including:

• Learning about our agricultural products and services;
• Making product enquiries;
• Requesting quotations;
• Making booking or supply enquiries;
• Obtaining information about our business; and
• Contacting our team regarding agricultural supply.

You must not use this website to:

• Engage in fraudulent, unlawful or deceptive activities;
• Submit false, misleading or intentionally inaccurate information;
• Attempt to gain unauthorized access to the website or its systems;
• Interfere with the operation or security of the website;
• Copy, reproduce or commercially exploit our content without permission; or
• Use our website in a manner that could damage our business, systems, reputation or other users.

We reserve the right to take appropriate action where the website is misused.

3. Product Information and Availability

We make reasonable efforts to ensure that information about our products is accurate and understandable.

However, agricultural products are naturally subject to variations that may occur due to factors such as season, cultivation, harvesting, handling, storage and other conditions.

Depending on the product, there may therefore be reasonable variations in:

• Size;
• Shape;
• Colour;
• Appearance;
• Weight;
• Quantity; and
• Other natural characteristics.

Product images displayed on this website are provided to help customers understand the products we supply. They may not represent the exact individual products or quantities eventually supplied.

The availability of any product displayed on the website is not guaranteed until it has been confirmed by SHYNE LIVESTOCK FARMS VENTURE.

4. Product Enquiries and Quotations

Our website does not operate as a direct online checkout system.

Customers interested in purchasing our products are required to contact us and request a quotation.

A quotation may take into consideration factors including:

• The product requested;
• Required quantity;
• Current availability;
• Customer location;
• Delivery or collection arrangements;
• Delivery costs; and
• Other requirements relevant to the requested supply.

Product prices are therefore not necessarily displayed as fixed prices on the website.

The price applicable to a particular order will be communicated to the customer through the quotation provided by SHYNE LIVESTOCK FARMS VENTURE.

A quotation does not constitute payment or delivery confirmation until the customer has accepted the quotation and completed the required payment process.

5. Acceptance of a Quotation

After receiving a quotation, the customer may review the details and communicate their acceptance to SHYNE LIVESTOCK FARMS VENTURE.

Where the quotation is accepted, we will provide the customer with the appropriate payment information and instructions required to proceed with the order.

An order will proceed in accordance with the agreed quotation and the payment and fulfilment arrangements communicated to the customer.

Where product availability, delivery arrangements or other material circumstances change before fulfilment, we will communicate the relevant information to the customer.

6. Payment

Payment is not made directly through this website.

Payment is made only after:

1. The customer has requested a quotation;
2. SHYNE LIVESTOCK FARMS VENTURE has provided the quotation;
3. The customer has accepted the quotation; and
4. The company has provided the appropriate payment information.

Customers should only make payment using the official payment information provided by SHYNE LIVESTOCK FARMS VENTURE through the applicable quotation or order process.

After payment has been received and confirmed, a payment receipt will be issued.

Customers are expected to retain their payment receipt and provide or present it during or at delivery or collection where requested, as confirmation of the relevant payment and order.

Customers should not rely on bank-account information obtained from an unofficial third party or an unauthorised source claiming to represent SHYNE LIVESTOCK FARMS VENTURE.

7. Delivery and Customer Collection

SHYNE LIVESTOCK FARMS VENTURE may provide both delivery and customer collection options, depending on the product, order and agreed arrangements.

Delivery

Where delivery is requested, the delivery arrangements and applicable delivery cost will be discussed and agreed during the quotation process.

Delivery arrangements may depend on:

• Customer location;
• Order quantity;
• Product availability;
• Delivery requirements;
• Transport arrangements; and
• Other circumstances relevant to the order.

The applicable delivery cost will therefore be communicated as part of the quotation or subsequent order arrangements.

Customer Collection

Where customer collection is available and selected, the collection arrangements will be communicated and agreed with the customer before fulfilment.

Customers are responsible for providing accurate information necessary for the agreed delivery or collection arrangement.

8. Order Cancellation

Customers may request cancellation of an order provided that the order has not yet been delivered.

Customers wishing to cancel an order should contact SHYNE LIVESTOCK FARMS VENTURE as soon as possible and provide the relevant order or quotation information.

Where an order has already been delivered, cancellation will no longer apply as an ordinary pre-delivery cancellation. Any issue relating to the delivered product will instead be handled under our applicable return, replacement, refund and complaint-resolution process.

Nothing in these Terms is intended to remove or restrict any cancellation or refund rights that may apply to a customer under applicable Nigerian law.

9. Returns, Replacement and Refunds

We are committed to supplying customers with quality products that correspond with the agreed order.

If a customer receives:

• A product different from what was ordered;
• A product that is damaged; or
• A product that is not in acceptable condition,

the customer should contact SHYNE LIVESTOCK FARMS VENTURE promptly and provide details of the issue.

Depending on the circumstances, the customer may be entitled to:

• Return the affected product and receive a refund;
• Request another or replacement product; or
• Discuss and agree with SHYNE LIVESTOCK FARMS VENTURE on another appropriate resolution.

Where necessary, we may request relevant information to help us assess the issue, such as the order details, quotation, payment receipt, photographs or other evidence concerning the product supplied.

Our objective is to investigate genuine product or fulfilment issues fairly and work with the customer toward an appropriate resolution.

Nothing in this section limits any consumer rights available under applicable Nigerian law. Nigerian consumer-protection law provides protections concerning the quality of goods, returns and appropriate remedies for defective or non-conforming goods.

10. Agricultural Product Quality and Natural Variation

Agricultural products can naturally vary in appearance, size, shape, colour, weight and other characteristics.

Such natural variations do not necessarily indicate that a product is defective or unacceptable.

However, where a product is materially different from what was agreed, is damaged, or does not meet the applicable quality requirements, customers should notify us so that the matter can be reviewed and an appropriate resolution can be considered.

We aim to provide products that are reasonably suitable for their ordinary intended purposes and to communicate material product information accurately.

11. Customer Responsibilities

Customers are responsible for providing accurate and complete information when making enquiries, requesting quotations, placing orders or arranging delivery.

This includes, where applicable:

• Correct contact information;
• Accurate delivery information;
• Product requirements;
• Requested quantities;
• Any relevant instructions communicated during the quotation process; and
• Any information reasonably required to fulfil the order.

Customers should carefully review quotations before accepting them and should retain relevant transaction records, including quotations and payment receipts.

Customers should also notify us promptly where they identify an issue with an order or supplied product.

12. Transaction Records

We may maintain records relating to enquiries, quotations, orders, payments, communications and other transactions as reasonably necessary for business operations, customer service, record keeping and compliance with applicable requirements.

Customers should retain their quotations, payment receipts and other relevant transaction documents for their records.

Where applicable, transaction records may be provided or made available to customers upon request, subject to applicable law and verification requirements. The FCCPC identifies written transaction records as an important consumer protection measure.

13. Intellectual Property

Unless otherwise stated, the content displayed on this website belongs to or is used by SHYNE LIVESTOCK FARMS VENTURE with appropriate authorization.

This may include:

• Business names and branding;
• Logos;
• Photographs;
• Product images;
• Written content;
• Website graphics;
• Page designs; and
• Other website materials.

You may view and use the website for personal or legitimate business enquiry purposes.

You must not reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use our website content without prior authorization, except where permitted by applicable law.

14. Third-Party Websites and Services

Our website may contain links or access points to third-party services or platforms, including communication, mapping or social-media services.

These third-party services operate independently from SHYNE LIVESTOCK FARMS VENTURE and may have their own terms, privacy policies and conditions of use.

We are not responsible for the content, availability, security or policies of third-party websites or services.

Customers should review the applicable terms and privacy policies of any third-party service before using it.

15. Website Availability and Changes

We make reasonable efforts to keep this website accessible and useful.

However, the website may occasionally be unavailable because of:

• Maintenance;
• Technical problems;
• Hosting or network interruptions;
• Security measures;
• Updates; or
• Circumstances outside our reasonable control.

We may also update, modify, suspend or discontinue portions of the website where reasonably necessary.

Changes to the website do not affect rights or obligations that have already arisen under a confirmed transaction unless otherwise permitted by applicable law.

16. Accuracy of Information

We aim to ensure that information published on this website is accurate and up to date.

However, product availability, agricultural supply conditions, delivery arrangements and other business information may change.

Customers should therefore request a current quotation and confirmation where they require specific product quantities, pricing, availability or delivery arrangements.

We do not intentionally publish misleading or deceptive information about our products or services. Our product and service information is intended to provide customers with a clear basis for making enquiries and purchasing decisions. Nigerian consumer-protection law requires businesses to provide factually accurate information and prohibits misleading or deceptive representations.

17. Limitation of Liability

Nothing in these Terms excludes, restricts or limits any liability, responsibility or consumer right that cannot lawfully be excluded, restricted or limited under applicable Nigerian law.

Subject to those legal rights and protections, SHYNE LIVESTOCK FARMS VENTURE will not be responsible for losses arising solely from circumstances outside our reasonable control, including circumstances that could not reasonably have been prevented or avoided.

Where an issue arises in connection with a product, order or service, customers should contact us promptly so that the matter can be investigated and, where appropriate, resolved through the applicable remedy process.

These Terms are not intended to exclude liability for fraud, misrepresentation, defective performance or other matters where such exclusion is prohibited by law. The FCCPC identifies certain attempts to waive or exclude statutory consumer protections as prohibited or ineffective.

18. Complaints and Resolution

If you have a complaint concerning a product, quotation, payment, delivery, collection or other service provided by SHYNE LIVESTOCK FARMS VENTURE, please contact us as soon as possible.

When submitting a complaint, please provide sufficient information to allow us to identify and investigate the matter, including where applicable:

• Your name and contact details;
• Order or quotation information;
• Payment receipt;
• Details of the issue; and
• Photographs or other relevant information.

We will review legitimate complaints and work with customers toward a reasonable resolution.

We encourage customers to give us an opportunity to investigate and resolve complaints directly. This does not remove or restrict any rights a customer may have to seek assistance or redress through applicable regulatory or legal channels.

The Federal Competition and Consumer Protection Commission (FCCPC) also provides a consumer complaint-resolution mechanism for eligible complaints.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria.

Nothing in these Terms is intended to deprive a consumer of rights or remedies that cannot lawfully be excluded under applicable Nigerian law.

20. Changes to These Terms

SHYNE LIVESTOCK FARMS VENTURE may update these Terms of Service from time to time to reflect changes to our website, business operations, services or applicable legal requirements.

When changes are made, the updated version will be published on this page together with an updated effective or “Last Updated” date.

Customers should review the Terms periodically when using the website or engaging with our services.

21. Contact Us

For questions, enquiries, bookings, orders, complaints or other matters relating to these Terms or our services, please contact SHYNE LIVESTOCK FARMS VENTURE through the contact channels provided on our website.

22. Important Notice

These Terms of Service are intended to provide clear information about how SHYNE LIVESTOCK FARMS VENTURE's website, quotations, orders, payments, delivery, collection, cancellations, returns and customer-resolution processes operate.

They should be read together with our Privacy Policy and any other policies published on this website.

Where a specific quotation, order agreement or applicable law provides additional rights or obligations, those provisions will apply to the extent required by law.