Delivery and Fulfilment Policy

1. Introduction

This Delivery and Fulfilment Policy explains how SHYNE LIVESTOCK FARMS VENTURE handles the fulfilment of customer orders, including delivery arrangements, customer collection, delivery costs, order preparation and communication concerning delivery.

We aim to make the fulfilment process clear and practical for customers purchasing agricultural products from us.

This policy should be read together with our Terms of Service, Refund and Cancellation Policy, Privacy Policy and other applicable legal information published on this website.

2. How Our Ordering and Fulfilment Process Works

Our website does not currently operate as a direct online checkout or payment platform.

Our normal process is:

1. The customer contacts SHYNE and communicates the products and quantities required.
2. We discuss the customer's requirements and product availability.
3. We provide a quotation.
4. The customer reviews and accepts the quotation.
5. We provide the appropriate payment or bank account information.
6. The customer makes the required payment.
7. We issue a receipt confirming the transaction.
8. The order is arranged for delivery or customer collection, according to the agreed arrangement.

Delivery arrangements are therefore discussed as part of the quotation and order process rather than being automatically calculated through an online checkout.

3. Delivery Options

SHYNE LIVESTOCK FARMS VENTURE offers two primary fulfilment options:

• Delivery: We arrange for the customer's order to be delivered according to the agreed delivery arrangement.
• Customer Collection: The customer may collect the order where customer collection has been agreed.

The available fulfilment option may depend on the product, quantity, location, availability and other circumstances relating to the order.

The applicable arrangement will be discussed with the customer before the order is finalised.

4. Delivery Arrangements

Delivery arrangements are discussed with the customer during the quotation and order-confirmation process.

Depending on the circumstances, this may include discussion of:

• delivery location
• products being ordered
• quantity
• availability
• delivery cost
• preferred delivery arrangements
• any other practical requirements relevant to fulfilment

Customers should provide accurate delivery information so that the agreed arrangement can be carried out properly.

Where information provided by a customer is incomplete or inaccurate, this may affect the fulfilment arrangement.

5. Delivery Costs

Delivery costs are not presented as a single fixed website-wide charge.

Where delivery is requested, the applicable delivery cost is discussed as part of the quotation.

The delivery cost may depend on circumstances such as the delivery location, order requirements and the practical arrangements necessary to fulfil the order.

The customer will have the opportunity to review the quotation, including applicable delivery costs, before accepting the order.

6. Delivery Timing

Delivery timing may vary depending on the circumstances of an individual order.

Factors that may affect fulfilment include:

• product availability
• quantity ordered
• customer location
• delivery arrangements
• preparation requirements
• other circumstances affecting the order

For this reason, SHYNE does not publish a single fixed delivery timeframe that applies to every order.

Where a delivery arrangement or expected timing has been discussed and agreed with the customer, we will work toward that arrangement.

If circumstances arise that affect an expected delivery, we will communicate with the customer as reasonably necessary to discuss the situation and any appropriate adjustment.

7. Product Availability and Order Preparation

Orders are fulfilled subject to product availability.

Because SHYNE operates in the agricultural sector, product availability may vary depending on factors such as production, stock levels, seasonality and other agricultural circumstances.

Where a requested product or quantity is unavailable, we may discuss an alternative arrangement with the customer before proceeding.

This may include:

• an available quantity
• another suitable product
• another fulfilment arrangement
• a revised delivery arrangement
• another solution agreed with the customer

We will not intentionally represent unavailable products as available for fulfilment.

8. Customer Collection

Customers may collect orders where customer collection has been agreed with SHYNE.

Collection arrangements will be communicated to the customer before collection.

Customers should follow the agreed collection instructions and bring or retain their transaction information where applicable.

Where a receipt has been issued, the customer should retain it and may be asked to present or provide it to help confirm the relevant order.

Customers should not arrive for collection without first confirming the applicable collection arrangement with SHYNE.

9. Delivery Information Provided by Customers

Customers are responsible for providing accurate information required for delivery.

This may include:

• customer's name
• telephone number
• delivery address
• relevant location details
• information needed to contact the recipient
• other information reasonably required for the agreed delivery

Customers should notify SHYNE promptly if any important delivery information changes before fulfilment.

Incorrect or incomplete information may result in difficulty completing delivery.

10. Delivery Communication

SHYNE may communicate with customers regarding their order and fulfilment arrangements using the contact details provided during the ordering process.

Communication may include matters such as:

• confirming order details
• confirming delivery arrangements
• discussing delivery location
• discussing changes affecting fulfilment
• resolving delivery difficulties
• confirming collection arrangements
• addressing customer questions or concerns

Customers should ensure that the contact information they provide remains accessible during the fulfilment process.

11. Delays and Changes to Delivery

Agricultural fulfilment may sometimes be affected by circumstances outside the immediate control of the business.

Where a delay or other circumstance affects an agreed fulfilment arrangement, SHYNE will communicate with the customer as reasonably necessary.

Depending on the circumstances, the parties may discuss:

• a revised delivery arrangement
• another delivery time
• customer collection
• another suitable fulfilment arrangement
• cancellation or another resolution where applicable

Nothing in this section is intended to remove or restrict any consumer right that cannot lawfully be excluded.

12. Delivery and Product Condition

SHYNE aims to provide customers with products that correspond with what was agreed during the ordering process.

Customers should reasonably inspect their order when it is delivered or collected and should raise any apparent concern as soon as reasonably possible.

If the customer receives:

• the wrong product
• a materially damaged product
• a materially unacceptable product
• a product that does not correspond with what was agreed

the customer should contact SHYNE promptly.

The appropriate resolution may include return, replacement, refund or another resolution discussed with the customer, depending on the circumstances.

For further information, customers should refer to our Refund and Cancellation Policy.

13. Receipt and Order Confirmation

After payment, SHYNE issues a receipt confirming the transaction.

Customers should retain their receipt and other relevant transaction records.

Where applicable, the receipt may be requested during delivery or customer collection to help confirm the order.

Customers should notify SHYNE if they believe there is an error in their transaction or order information.

14. Agricultural Product Variation

Agricultural products may naturally vary in characteristics such as:

• size
• weight
• colour
• appearance
• shape
• texture

Reasonable natural variation does not necessarily indicate a fulfilment problem.

However, natural variation does not prevent a customer from raising a legitimate concern where the product is materially different from what was agreed, incorrectly supplied, damaged, unsuitable or otherwise unacceptable in the circumstances.

Where there is a concern about the product received, the customer should contact SHYNE so that the matter can be reviewed.

15. Failed or Unsuccessful Delivery

If a delivery cannot be completed because of circumstances such as incorrect customer information, inability to reach the recipient or another issue affecting the agreed delivery arrangement, SHYNE may contact the customer to discuss the next appropriate step.

Depending on the circumstances, this may involve:

• arranging another delivery attempt
• arranging customer collection
• changing the delivery arrangement
• discussing another appropriate resolution

Any additional delivery arrangements or costs, where applicable, will be discussed with the customer rather than assumed without communication.

16. Customer Responsibilities During Fulfilment

Customers are expected to:

• provide accurate delivery information
• provide accessible contact information
• review their quotation before accepting it
• complete payment using the official payment information provided by SHYNE
• retain their receipt and transaction records
• remain reasonably available for agreed delivery arrangements
• promptly notify SHYNE of relevant changes
• inspect products reasonably upon delivery or collection
• report material concerns promptly

Customers should not make payments to unverified persons claiming to represent SHYNE.

17. How to Contact Us About Delivery

Customers can contact SHYNE regarding delivery, customer collection, order fulfilment or delivery-related concerns through our official channels.

Phone: +2347017005468

Email: shyneagrofarms@yahoo.com

WhatsApp: +2347017005468

18. Complaints and Delivery Concerns

We encourage customers to contact SHYNE directly when they experience a delivery or fulfilment concern so that we can understand the situation and work toward an appropriate resolution.

Customers should retain relevant documents and information, including where available:

• quotation
• receipt
• payment record
• order information
• delivery communication
• photographs of the product or delivery condition
• other relevant correspondence

Where a matter cannot be resolved directly, customers may use applicable consumer protection and regulatory channels.

The Federal Competition and Consumer Protection Commission (FCCPC) provides a complaint-resolution process through which consumers can submit complaints and supporting documents.

19. Changes to This Policy

We may update this Delivery and Fulfilment Policy from time to time to reflect changes in our business operations, fulfilment arrangements, website functionality or applicable legal requirements.

When changes are made, the revised version will be published on this page with an updated “Last Updated” date.

20. Important Notice

This Delivery and Fulfilment Policy describes the current fulfilment process operated by SHYNE LIVESTOCK FARMS VENTURE.

It is intended to provide customers with clear information about how delivery and customer collection are handled.

It does not create a fixed delivery timeframe, delivery guarantee or other obligation that has not been expressly agreed as part of an individual transaction.

Nothing in this policy is intended to remove, restrict or replace any mandatory consumer rights or legal protections applicable to a transaction.

Where applicable law provides a consumer with a right or remedy that differs from a provision of this policy, the applicable legal requirement will apply.