Refund and Cancellation Policy

1. Introduction

SHYNE LIVESTOCK FARMS VENTURE (“SHYNE,” “we,” “us,” or “our”) is committed to providing customers with clear information about our order, cancellation, return, replacement, and refund procedures.

Because our agricultural products and livestock supplies may vary in type, quantity, availability, preparation, and delivery requirements, orders are handled through a quotation and confirmation process rather than through fixed online checkout.

This Refund and Cancellation Policy explains what happens when a customer wishes to cancel an order, receives a product that is incorrect or unacceptable, or needs to discuss a return, replacement, or refund.

This policy should be read together with our Terms of Service and Delivery and Fulfilment Policy.

2. How Our Orders Work

SHYNE does not currently operate a direct online payment or checkout system through this website.

Our normal order process is:

1. The customer contacts SHYNE with their product or supply requirements.
2. SHYNE discusses the customer's requirements and available products.
3. SHYNE provides a quotation based on the agreed requirements.
4. The customer reviews and accepts the quotation.
5. SHYNE provides the applicable payment and bank-account information.
6. The customer makes payment according to the agreed quotation.
7. SHYNE issues a receipt or appropriate payment record.
8. The order proceeds toward delivery or customer collection according to the agreed arrangement.

Delivery arrangements and applicable delivery costs are discussed as part of the quotation process.

The exact terms of an individual order may depend on the products requested, quantity, availability, delivery requirements, and other circumstances agreed between SHYNE and the customer.

3. Quotations and Order Confirmation

A quotation provided by SHYNE is based on the information available at the time it is prepared.

A customer should review the quotation carefully before accepting it, including:

• Products requested;
• Quantities;
• Applicable prices;
• Delivery or collection arrangements;
• Delivery charges where applicable;
• Any relevant product or supply conditions; and
• Other material information contained in the quotation.

An order becomes subject to fulfilment after the customer accepts the quotation and completes the required payment process.

Where circumstances affecting availability, pricing, delivery, or fulfilment change before an order is completed, SHYNE will communicate with the customer as reasonably necessary.

4. Payment and Receipts

Payment is made using the payment or bank-account information provided by SHYNE after the quotation has been accepted.

The website does not currently collect payment directly through an online checkout.

After payment has been received and appropriately confirmed, SHYNE issues a receipt or other appropriate transaction record.

Customers should retain their receipt and other order records.

The receipt may be requested during delivery or customer collection to help confirm the relevant order.

Customers should not send payment to an account or payment destination unless it has been provided or confirmed through an official SHYNE communication channel.

5. Cancellation Before Delivery

Customers may request cancellation of an order provided that the order has not yet been delivered.

If you wish to cancel an order, contact SHYNE as soon as possible using our official contact channels.

Cancellation requests should include enough information for us to identify the relevant order, such as:

• Customer name;
• Phone number or email address;
• Order or quotation details;
• Products concerned; and
• Receipt or payment information where applicable.

Once a cancellation request is received, SHYNE will review the status of the order and communicate the applicable next steps.

Where an order has already been delivered, it is no longer treated as a pre-delivery cancellation. Any issue concerning the delivered products will instead be handled under the return, replacement, refund, and resolution provisions of this policy.

6. When a Customer Receives the Wrong Product

If you receive a product that does not correspond with the agreed order, please contact SHYNE promptly.

We will review the order, quotation, receipt, and delivered products to understand what occurred.

Depending on the circumstances and after discussion with the customer, an appropriate resolution may include:

• Return of the incorrect product;
• Provision of the correct product or a replacement;
• Refund; or
• Another appropriate resolution agreed between SHYNE and the customer.

Customers should keep the relevant receipt and, where reasonably possible, retain the product in the condition in which it was received until SHYNE has provided guidance on the next step.

7. Damaged or Unacceptable Products

If a product arrives damaged or is otherwise unacceptable in a way that materially differs from what was agreed, contact SHYNE as soon as reasonably possible.

We may ask for information that helps us understand the issue, which may include:

• The customer's name and order details;
• The receipt;
• A description of the issue;
• Photographs or other evidence of the condition of the product where appropriate; and
• Information about when and how the product was received.

After reviewing the circumstances, SHYNE may discuss one or more of the following resolutions with the customer:

• Return of the product;
• Replacement or provision of another product;
• Refund; or
• Another appropriate resolution agreed between the parties.

The appropriate resolution may depend on the nature of the product, the condition in which it was received, the order terms, and the circumstances of the complaint.

8. Returns

Where a return is appropriate, SHYNE will communicate with the customer regarding how and where the product should be returned.

Customers should not independently dispose of, alter, or transfer a disputed product before discussing the matter with SHYNE where doing so could make it difficult to assess or resolve the complaint.

For products where condition may naturally change over time, customers should notify SHYNE promptly after identifying the issue.

The condition of the product and the circumstances surrounding delivery or collection may be considered when determining the appropriate resolution.

9. Replacement

Where replacement is agreed, SHYNE will discuss the replacement product and the applicable fulfilment arrangement with the customer.

A replacement may be appropriate where:

• The wrong product was supplied;
• A product was materially damaged before or during delivery;
• The supplied product does not reasonably correspond with the agreed order; or
• Another circumstance makes replacement an appropriate resolution.

The availability of a replacement may depend on the availability of the relevant product at the time the issue is resolved.

Where the exact product is unavailable, SHYNE may discuss an alternative resolution with the customer, which may include a refund or another mutually appropriate arrangement.

10. Refunds

Where a refund is determined to be the appropriate resolution, SHYNE will communicate with the customer regarding the refund process.

Refunds may arise in circumstances including:

• An eligible order cancellation before delivery;
• Supply of the wrong product where a refund is agreed;
• Receipt of a damaged or unacceptable product where a refund is agreed; or
• Another circumstance in which SHYNE determines, or applicable law requires, that a refund is appropriate.

The refund amount will depend on the circumstances of the transaction and the agreed resolution.

Because SHYNE does not currently operate direct online checkout or payment processing through this website, refunds are not processed through a website checkout system.

Where a refund is agreed, SHYNE will provide the customer with the relevant instructions for completing the refund.

Any legally applicable consumer rights remain unaffected by this policy.

11. Resolution by Discussion

SHYNE recognises that agricultural products and supply arrangements can involve circumstances that cannot always be addressed by a single standard rule.

Where a customer has an issue with an order, product, delivery, or collection, we encourage the customer to contact us so that the matter can be reviewed.

Depending on the circumstances, the parties may discuss an appropriate resolution, which may include:

• Return;
• Replacement;
• Refund;
• Adjustment to the order;
• Alternative product or supply arrangement; or
• Another reasonable resolution appropriate to the circumstances.

This does not remove or restrict any rights available to a customer under applicable law.

12. Delivery and Customer Collection

SHYNE offers both delivery and customer collection, depending on the order and agreed arrangement.

Delivery costs, where applicable, are discussed during the quotation process.

For customer collection, the customer may be required to present or retain the applicable receipt or transaction record to help confirm the order.

Where a customer identifies an issue with the products during delivery or collection, the customer should raise the issue with SHYNE as soon as reasonably possible.

Where an issue becomes apparent after delivery or collection, the customer should contact SHYNE promptly so that the matter can be reviewed.

This policy should be read together with the separate Delivery and Fulfilment Policy.

13. Agricultural Product Variation

Agricultural and livestock products are not always identical in appearance, size, weight, colour, texture, or other natural characteristics.

Reasonable natural variation does not necessarily mean that a product is defective or incorrectly supplied.

However, natural variation does not prevent a customer from raising a legitimate concern where a product is materially different from what was agreed, is damaged, is unsuitable for its intended purpose, or otherwise does not meet applicable requirements.

Where there is uncertainty, customers are encouraged to contact SHYNE so that the specific circumstances can be reviewed.

14. Customer Responsibilities

Customers are expected to:

• Review quotations before accepting them;
• Provide accurate order and contact information;
• Confirm that the products and quantities stated in the quotation meet their requirements;
• Make payment using the payment information provided or confirmed by SHYNE;
• Keep receipts and relevant transaction records;
• Inspect delivered or collected products reasonably promptly;
• Notify SHYNE of errors, damage, or other concerns as soon as reasonably possible;
• Provide accurate information when making a complaint or return request; and
• Follow reasonable instructions provided by SHYNE for an agreed return or replacement.

Customers should not intentionally damage, alter, misuse, or improperly dispose of a product and then seek a resolution based on damage or condition that occurred after receipt.

Nothing in this section removes or limits any rights that cannot lawfully be excluded.

15. How to Request a Cancellation, Return, Replacement or Refund

To request a cancellation, return, replacement, refund, or other resolution, contact SHYNE using one of our official channels.

Please provide, where available:

• Your full name;
• Phone number or email address;
• Order or quotation details;
• Receipt or proof of payment;
• Product name and quantity;
• A description of the issue or reason for the request; and
• Photographs or other supporting information where relevant.

You may contact us through:

Email: shyneagrofarms@yahoo.com

Phone: +2347017005468

WhatsApp: +2347017005468

For bookings and enquiries, you may also visit our branch office:

16. Complaints and Escalation

SHYNE encourages customers to contact us directly first so that we can understand the circumstances and attempt to resolve the matter.

We will review relevant information provided by the customer and communicate the available resolution where appropriate.

Customers should retain their quotation, receipt, correspondence, photographs, and other relevant records relating to a complaint.

Where a consumer believes that their statutory consumer rights have been infringed and the matter cannot be satisfactorily resolved directly with the business, the consumer may seek assistance or pursue a complaint through the appropriate regulatory or legal channels.

The Federal Competition and Consumer Protection Commission (FCCPC) provides channels through which consumers can submit complaints and supporting documents such as receipts, agreements, and correspondence.

Nothing in this policy is intended to remove, restrict, or waive any consumer right or remedy that applies under Nigerian law.

17. Changes to This Policy

SHYNE may update this Refund and Cancellation Policy from time to time to reflect changes in our business practices, ordering process, delivery arrangements, applicable requirements, or customer-resolution procedures.

When this policy is updated, the “Last Updated” date at the beginning of the policy will be revised.

Customers should review the policy periodically for the latest version.

18. Contact Us

For questions concerning cancellation, returns, replacements, refunds, or complaints, contact:

For bookings and enquiries, customers may visit the branch office.

19. Important Notice

This Refund and Cancellation Policy describes SHYNE LIVESTOCK FARMS VENTURE's current order, cancellation, return, replacement, and refund practices.

SHYNE does not currently operate direct online checkout or payment processing through the website. Orders are handled through enquiries, quotations, customer acceptance, payment instructions, payment confirmation, receipt issuance, and agreed delivery or customer collection arrangements.

This policy does not remove or restrict any mandatory consumer rights or remedies that apply under applicable Nigerian law.

Where a particular transaction is subject to specific agreed terms in a quotation or other transaction document, those terms should be read together with this policy and the Terms of Service, subject always to applicable law.